The Company - Pinewoods Technology Services FZE (Dubai U.A.E) under the Trade Name -
https://www.selfdrive.om will be officially Interpreted / titled as selfdrive.om for this agreement. This
instrument is a contract and governs the legal relationship between selfdrive.om and the Hirer / Renter.
Selfdrive Mobility operates as an aggregator, collaborating with automobile dealerships, car rental, and leasing companies to host their fleets on its platform. Selfdrive Mobility does not own any of the vehicles rented or leased through the platform. The terms and conditions outlined by Selfdrive Mobility apply for the duration of the client's reservation. In the event of any defaults or disputes, Selfdrive Mobility authorizes its partners, suppliers, or vendors to take appropriate legal action as necessary.
Country-specific domain extensions are used solely for domain representation and are associated with their respective legal entities.
Definitions
a) Booking / Reservation : Whenever a Hirer follows a procedure as laid down on the website and by
agreeing to the terms and conditions here in appearing, he is said to have made a valid booking / reservation of the
service provided by the selfdrive.om.
b) "Hirer" shall mean and include any Person who takes a vehicle from selfdrive.om on rent for
self driving and is bound by the terms and conditions mentioned here in below and the relevant law of the Land.
c) "Person" means and includes any individual, company, partnership, trust, sole proprietorship or
association or body of persons, whether incorporated or not.
d) "Rental" shall mean the entire course of taking/using a vehicle from selfdrive.om on rent and
shall include without limitation the entire period between the date shown on rental agreement/form or handing over
the vehicle's key to Hirer whichever is
earlier and returning, by Hirer the vehicle in good condition as received along with all its parts, accessories and
other property given to the Hirer by selfdrive.om, and continues till the full and final payment by the Hirer.
e) "Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed to
be rented by You (or any substitute vehicle), and includes its parts, components, accessories and contents supplied
by PSC
f) "Convenience Fee" A Non-Refundable per transaction fee charged on all Monthly/Micro
lease/Personal Leasing reservations/booking including extensions processed through the Call Center, Mobile
Application, Website and/or any other mode independent of any other additional charges.
1. Insurance
Full Comprehensive insurance is provided subject to current OMAN Law. The Hirer is liable for the
first OMR [150-750] - varies per car category - against claims resulting from each and every accident including
(hit-and-run) reporting you at fault (as
evidenced by a Police report). This can be waived by buying the super collision damage waiver (SCDW).
2. Kilometers Driven
Kilometers are limited to 200km per day, 1400km per week & 4000km per month and for Price Lock
Option i.e. more than 1 month booking it will be 3000km per month or can offer Unlimited Mileage on selected
Rentals, where additional kilometers will be chargeable
@OMR 0.5 per km varies by vehicle's group and category.
3. Maintenance
It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and major
servicing at every 10,000 Km or at every six months whichever comes first.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest in size and
amenities to the hired one, as is possible, will be provided at no extra cost.
5. Accidents
In the event of any damage or accident to the car, police must be called before the vehicle is
moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained, then the
Hirer is responsible for all damages incurred.
The obtaining of these documents will be the responsibility of the Hirer.
6. Traffic Violations
a)All costs incurred as a result of Fines or other Penalties (imposed by traffic police or any
other legal authorities) taking place during the Rental usage will be Hirer's responsibility and would be recovered
accordingly.
b)There will be a Service charge of OMR 5 or 15 % whichever is higher on the total amount levied
on top of the traffic fines or other penalties or additional charges.
7. Fuel, Water, Oil & Tire Pressure
Special or Unleaded fuel is to be used
20% service charge is added to the refueling cost.
It is the responsibility of the hirer to check water and oil levels as well as tires pressure from
time to time and keep it maintained at such levels as is expected as per the make of the car.
8. Vehicle Condition & Tinting Glass
The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges may
be applied.
9. Vehicle check-in
Hirer must inform selfdrive.om or its associate partners, before hiring, of his intention to
return the vehicle at another premise or other Emirate, and must define the date and time otherwise excess days'
charge shall be imposed on him.
At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages with no
police report/s, would be fully charged to hirer's account
10. Driving License
Oman Driving license is a must for all residents, while International driving license is required
from visitors (excluding visitors from European Union & other countries as per declaration #126/2008), GCC Residents
can drive with their GCC Driving License
with a minimum validity of 1 year.
GCC
Driving License
126 Rule 2008
11. Payment & Deposit
Payment terms are negotiated at the time of rental, with credit and debit cards accepted. All rental charges, including any additional fees and a non-refundable convenience fee of up to OMR 24.9 will be charged based on the car model and the service type (Refer to Fees & Charges for details), must be paid in advance. Additionally, a pre-authorization or charge for a security deposit is required to confirm the booking.
Payment terms are negotiated at the time of Rental where credit card payments are preferable.
Rental charges will be collected directly at the time of vehicle's check-out, and a pre-authorization / charge is
applicable for security deposit.
NOTE : The Renter needs to be the Credit Card Holder or the Credit Card Holder and the
Renter needs to be present at the time for collection of the car at the rental counter or Delivery to sign the
agreement. In the event the card holder policy is not fulfilled the Reservation will be canceled and 10% Admin
Charge will be applicable and the remaining amount will be refunded.
Deposit amount of OMR 100 to 500/- will be ( Per Auth / Charged ) on client's credit card to cover
possible traffic fines, minor damage to vehicle (in so far as the amount covers the repair charges, otherwise the
balance will be billed to hirer's account);
the same will be automatically released in 30 business working days after the date on which hirer hands-over the
vehicle in good and sound condition as specified above, as long as no Traffic Fine/s gets recorded on hirer's
Rental. (selfdrive.om or
its associate partners is not responsible for any difference between the amount blocked & the amount released
resulting from the fluctuation of foreign exchange rates and other possible banking charges).
After Successful Booking, an E-ticket will be sent by Email to registered email id and SMS will be
received to registered Mobile No. as Payment Confirmation.
Late Payment Charges: In the event of payments not received for extension of a reservstion Min
Late payment charge of OMR 100 per month on all the late payment Invoiced months will be applicable.
IMPORTANT - EXTENSION of Reservation.
The Hirer hereby authorizes selfdrive and its affiliate partners to seize and/or take steps to seize and/or
authorize another to sieze the subject matter rented and/or perform any act that is necessary to retrieve the
subject matter and thereafter repossess the subject matter by gaining full physical custody and control of the
rented subject matter, upon the hirer commits and/or alleged to have committed an act, which was not
subsequently rectified within the time period as notified by the selfdrive or its affiliate partners, that
repudiates the contract between the Selfdrive and hirer.
The Hirer further acknowledges that the representatives of the Selfdrive or its affiliate partners have the full
authority to accept the delivery of the subject matter rented and the hirer irrevocably agrees to hand over
peaceful custody of such subject matter to the representative(s) of selfdrive or its affiliate partners upon a
legitimate representation is made to that effect.
In case the Extension are not made with in 3 days of the expire of the car rental agreement or return date,
SelfDrive.Om reserve the right to auto extend your current car rental agreement as per the Billing Cycle - Daily
| Weekly | Monthly. In the
event of monthly billing cycle an auto extension will be made for a min 30 days ( As per as on date rentals
rates as applicable on the website + OMR 10 late payment ) and process the payment. No Claims there after will
be accepted or Refunds
will be processed for early return of the car.
IMPORTANT - OFFERS
All offers are limited to only one reservation and same offer rates will not be applicable on extension of the
reservation. Offers are limited to car models and time and duration. Selfdrive.Om reserves the right to cloes
the offer period or close
the complete offer with out any prior notice.
Downpayment Offer :
a. Downpayment processed towards any car under this offer is Non-Refundable
b. No Refund for Early return or cancellation of the booking processed under the downpayment offer
c. Downpayment offer cannot be combined with any other offers (Coupon Code, Tactical Sale offers, Card offers etc.)
d. All other terms and conditions will follow the standard rental terms.
e. Offer is subject to availability and selfdrive reserves the right to terminate this offer without any prior notice or information
12. Selfdrive Credits
a) Any booking cancellation due to KYC rejection will be refunded to Renter/Hirers credit(or)
debit card within 7 working days.
b) Any cancellation (Booking, Extension, Installment, Additional services &Non-Rental Charges
etc.) other than due to KYC rejection will be refunded to Selfdrive "Credit" within 24 hours.
All security deposit refunds will be processed to Selfdrive credits within 24 hours from the close of the
renter's /hirer's reservation.
Utilization of Selfdrive Credits
a) Rental credits can be utilized for new reservations, extension, non-rentals etc.
b) Deposit credit can be utilized for making new reservations as one time deposit.
Claiming of Selfdrive Credits
a) Rental credits can be claimed and will be transferred to renter's/hirer's credit(or) debit card
within 7 working days.
b) Deposit credits are transferred from total credits to clear credits after 30 working days.
c) Clear deposit credits can be claimed and will be transferred to renter's/hirer's credit(or)
debit card within 3- 5 working days.
13. Delivery / Collection of vehicle
Delivery / Collection of vehicles is chargeable and varies according to distance from/to subject
to a minimum charge of OMR 10/- each way.
14. Airport Surcharge
| All
Airport Parking charges needs to be paid by the renter. In case the payment is done
by selfdrive additional OMR 5 will be charged as Surcharge. |
|
15. Breakdown Service
We offer 24 hours breakdown service. Hirers have to contact our fleet controller and follow
instructions to receive help.
16. Additional Charges
Additional charges shall be applicable to the Hirer for for Nav/GPS system, tracker system,
child/baby seats, or any other additional requirements of Hirer and as per the Law.
17. Driving outside Oman & Off-Road Driving
Our vehicles are not permitted to be driven outside Oman
There is an exception as regards Oman subject to condition that the vehicle can be driven there
with our prior written consent. The granting of this consent is our discretion.
In the event of breakdown/accident, Hirer is responsible to bring the vehicle to Omani-UAE Borders
at his/its own costs.
Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading /
Advertising ; The Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed to
adhere with the same.
18. Usage of Vehicles
Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been
authorized by selfdrive.om
Hirer undertakes that neither he nor any of the listed additional drivers will use the vehicle in,
Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle
without selfdrive.om permission. Hirers
that fail to adhere to the same will be held responsible & liable for all charges resulting from damages, penalties,
fines & other dues Hirer commits that he/any additional driver will not drive the vehicle outside OMAN.
19. Minor Not allowed to be a user
Use of website and services of booking / rental / driving of selfdrive.om is available only to
persons who are above the age of 24 years and max 65years and can form a legally binding contract under the local
Law. If you are a minor i.e. under the age
of majority specified by Law of the Land, you may use https://www.selfdrive.om only through a parent or guardian,
but you are not permitted to subscribe to the services yourself by using the website.
20. We will accept following currency towards payment: OMR only.
21. We expressly state that we do not trade with or provide services in/to OFAC and sanctioned
countries.
22. The Hirer must maintain a copy of transaction records and other relevant policies and rules.
Disclaimers
The information contained in this website is for general information purposes only. This website,
the site materials, and any product or service obtained through or in connection with this website is provided by
selfdrive.om and while we endeavour to
keep the information up to date and correct, it is on an "as is" and "as available" basis without representations or
warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or
availability with
respect to the website or the information, products, services, or related graphics contained on the website for any
purpose, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to
a particular product
or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees,
suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to,
implied warranties of title,
merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a
written, agreement with us to which you are a party with regard to a particular product or service. In no event will
we be liable for
any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you
are able to link to other websites which are not under the control of selfdrive.om. We have no control over the
nature, content and availability of those sites. The inclusion of any links does not necessarily imply a
recommendation or endorse the
views expressed within them. Every effort is made to keep the website up and running smoothly. However, we and our
affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will
be uninterrupted,
error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted)
or related software is free of viruses or other harmful components. You acknowledge that you are responsible for
obtaining and maintaining
all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related
thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors,
whether made on this
website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a
written, agreement with us to which you are a party with regard to a particular product or service. Your use
of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal
Information) in accordance to the Terms & Conditions of selfdrive.om which may be amended from time to time as per
the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing,
transferring and sharing information (Including Sensitive personal information)related to you with third parties or
service providers to execute the services and for the period of the service that you have opted with selfdrive.om in
the operational domicile.
Conflicts
In the event a conflict arises between any information posted on this website, this Agreement,
and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the
information posted on this website, and this
Agreement will prevail over information posted on this website.
Limitation of Liability
As a condition of your use of this website, you agree that neither we, nor any of our affiliates,
licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you, anyone
claiming for/through/under youor in trust/as
fiduciary for you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other
damages under any contract, negligence, strict liability, or other theory/law, or consequential loss of profits,
loss of earnings, loss
of business opportunities, lost data, interrupted communications, damages, expense, or costs resulting directly or
indirectly from or otherwise arising in connection with :
1. The use of this website, including, but not limited to, damages resulting or arising from your
reliance on this website or any information or materials found on this website or hyperlinked from this website, or
the mistakes, omissions, interruptions,
errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance
of this website;
2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural
disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage
spikes), viruses, catastrophic hardware failures,
attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our
reasonable control limiting, preventing or otherwise affecting either your access to or use of this website or site
materials or our ability
to provide products or services in connection with, or reserved or ordered through, this website; or
3. Loss of security of information you have provided in connection with your use of this website,
or interception of any such information by unauthorized third parties.
Your sole remedy for dissatisfaction with this website and/or site materials contained within this
website is to stop using/chosing not to start using at all this website and/or site materials, as applicable. Your
use of this website will be presumed
and deemed to be a use after having fully read, understood and accepted these terms and conditions here in contained
United Arab of Emirates is our country of domicile.
"Any dispute or claim arising out of or in connection with this website shall be governed and
construed in accordance with the laws of UAE".
If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account
and password and for restricting access to your account from any devices, and you agree to accept responsibility for
all activities that occur under your
account or password.
"We accept payments online using visa and mastercard credit/debit card in OMR (or any other
currency agreed)"
Cancellation Policy
-
1. selfdrive.om allows you to cancel a prepaid reservation
- Online by the 'Modify/Cancel' reservation page
- By emailing to info@selfdrive.om and the cancellation will be processed in 3 workings day as per the
Terms & Conditions.
-
2. A full refund of the prepaid reservation will be made
- If the cancellation is made within 7 days of the original booking Date and Reporting time;
- Less an administrative fee of OMR 50 + the Payment processing charges as per applicable.
-
3. Refunds will be done only through the original mode of payment.
- It will take up to 45 days for the refund transfer to be completed.
Disclosure to our service providers and agents
- If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you
may do so, subject to availability, on payment of additional charges. Such charges will be quoted in
the currency of the renting country
and may be at a higher rate than those previously quoted.
Shows/Lost Rentals: Prepaid Reservations (Pay Online)
- If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on
the Pick Up Date, or if you fail to comply with the pick up terms (refer Rental Qualifications &
Requirements), we reserve the right to
make a No Show/Lost Rental Charge as full rental amount.
- No Show : If no communication has received for the renters end in12hrs about any change in the
reservation 100% rental will be charged.
- We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90
days of the Pick Up Date at SelfDrive.om Prepaid Accounting Department, info@selfdrive.om requesting
repayment and enclosing a copy of your
Reservation Confirmation.
Early Return
- Please note that we are unable to give a refund if you return the vehicle early.
Late Return Charge
- We reserve the right to make a Late Return Charge of min OMR 15.00 to max OMR 250.00 compensate us
in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for
your vehicle and for our administration
costs in contacting you to return the vehicle.
- This charge is not applicable, if you verify that you are not responsible for the damage, no damage
has occurred or the actual damage is less than the specified charge.
Refund
- All refund claims need to be processed via pre approval from the company.
- All the details ie. E-ticket, reservation Copy etc for the refund needs to be mailed to
accounts@selfdrive.om
- All refunds will be processed to clients / Person who made the reservation credit card only.
- All Claims and refund request needs to be processed with 60days from the date of reservation or
payments made.
- It will take up to 45 days for the refund transfer to be completed.
The company reserves the right to recall the rented car by the client due Vehicle End of
service, Expired warranty, Expired Vehicle License / Plate redg / Insurance or any other subject matter
to which the car is in a non drivable state a recall of the car has been requested. In the above case
(PTS) will provide an alternative option to maintain the basic level service contract. Incase the client
refuses to accept the replacement car provided the contact will be considered terminated under Daily,
Weekly & Monthly Subscription bookings . Incase of a Leased cars under Lease Pro this will be treated as
early termination & standard termination charges will be applicable.
Indemnification
Without limiting the generality or effect of other provisions of this Agreement, you agree to
indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our
or their officers, directors, and employees,
from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other
expenses that arise directly or indirectly out of or from
(a) your breach or alleged breach of this Agreement/any clause or part, including any
violation of the Code of Conduct above; and
(b) your use of this website and engagement in transactions on this website including, but not
limited to, use of the Site Materials.
Availability of this Website
This website is usually available 24 hours a day, 7 days a week. However, we retain the right
to make this website unavailable from time to time for any reason or no reason. We shall not be liable for any
damages arising from any interruption, suspension,
or termination of this website.
Agreement
The Company – Pinewoods Technology Services FZE (Dubai) under the Trade Name –
https://www.selfdrive.om will be officially
Interpreted / titled as selfdrive.om for this agreement. This instrument is a contract and governs the legal
relationship between selfdrive.om and the Hirer / Renter.
Definitions
a) Booking / Reservation : Whenever a Hirer follows a procedure as laid down on the website and by
agreeing to the terms and conditions here in appearing, he is said to have made a valid booking / reservation of the
service provided by the selfdrive.om.
b) "Hirer" shall mean and include any Person who takes a vehicle from selfdrive.om on rent for
self drivng and is bound by the terms and conditions mentioned here in below and the relevant law of the Land.
c) "Person" means and includes any individual, company, partnership, trust, sole proprietorship or
association or body of persons, whether incorporated or not.
d) "Rental" shall mean the entire course of taking/using a vehicle from selfdrive.om on rent and
shall include without limitation the entire period between the date shown on rental agreement/form or handing over
the vehicle's key to Hirer whichever is earlier and returning, by Hirer the vehicle in good condition as received
along with all its parts, accessories and other property given to the Hirer by selfdrive.om, and continues till the
full and final payment by the Hirer.
e) "Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed to
be rented by You (or any substitute vehicle), and includes its parts, components, accessories and contents supplied
by PSC
f) "Convenience Fee" A Non-Refundable per transaction fee charged on all Monthly/Micro
lease/Personal Leasing reservations/booking including extensions processed through the Call Center, Mobile
Application, Website and/or any other mode independent of any other additional charges.
1. Insurance
Full Comprehensive insurance is provided subject to current Oman Law. The Hirer is liable for the
first OMR [150-750] - varies per car category - against claims resulting from each and every accident including
(hit-and-run) reporting you at fault (as evidenced by a Police report). This can be waived by buying the super
collision damage waiver (SCDW).
2. Kilometers Driven
Kilometers are limited to 250km per day, 1500km per week & 4000km per month and for Price Lock
Option i.e. more than 1 month booking it will be 3000km per month or can offer Unlimited Mileage on selected
Rentals, where additional kilometers will be chargeable @ 0.5 per km varies by vehicle's group and category.
3. Maintenance
It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and major
servicing at every 10,000 Km or at every six months whichever comes first.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest in size and
amenities to the hired one, as is possible, will be provided at no extra cost.
5. Accidents
In the event of any damage or accident to the car, police must be called before the vehicle is
moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained, then the
Hirer is responsible for all damages incurred. The obtaining of these documents will be the responsibility of the
Hirer.
6. Traffic Violations & Salik
All costs incurred as a result of Fines or Salik or other Penalties (imposed by traffic police or
any other legal authorities) taking place during the Rental usage will be Hirer's responsibility and would be
recovered accordingly.
Admin Fee of OMR 8 will be charged for Fine Amount till OMR 50 and 15 % on the total fine amount
will be processed for fine Amount above OMR 50.
7. Fuel, Water, Oil & Tire Pressure
Special or Unleaded fuel is to be used
20% service charge is added to the refueling cost.
It is the responsibility of the hirer to check water and oil levels as well as tires pressure from
time to time and keep it maintained at such levels as is expected as per the make of the car.
8. Vehicle Condition & Tinting Glass
The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges may
be applied.
Tinting of vehicle's window glass is not permitted for rented vehicles; a fine of OMR 1,000/-
would be imposed on violaters/offenders who would be held responsible for the same.
9. Vehicle check-in
Hirer must inform selfdrive.om or its associate partners, before hiring, of his intention to
return the vehicle at another premise or other Emirate, and must define the date and time otherwise excess days'
charge shall be imposed on him.
At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages with no
police report/s, would be fully charged to hirer's account
10. Driving License
Oman Driving license is a must for all residents, while International driving license is required
from visitors (excluding visitors from European Union & other countries as per declaration #126/2008), GCC Residents
can drive with their GCC Driving License.
GCC
Driving License
126 Rule 2008
11. Payment & Deposit
Payment terms are negotiated at the time of rental, with credit and debit cards accepted. All rental charges, including any additional fees and a non-refundable convenience fee of up to OMR 24.9 will be charged based on the car model and the service type (Refer to Fees & Charges for details), must be paid in advance. Additionally, a pre-authorization or charge for a security deposit is required to confirm the booking.
Payment terms are negotiated at the time of Rental where credit card / Debit Cards payments are
accepted. Rental charges will be collected in advance only and a pre-authorization / Charged for security deposit is
applicable.
NOTE : The Renter needs to be the Credit Card Holder or the Credit Card Holder and the
Renter needs to be present at the time for collection of the car at the rental counter or Delivery to sign the
agreement. In the event the card holder policy is not fulfilled the Reservation will be canceled and 10% Admin
Charge will be applicable and the remaining amount will be refunded.
The renter needs to have sufficient credit limit to cover min Deposit amount of OMR 100 to OMR 500
*( Depending on the Car Model Leased) that will be (Per Auth / Charged )* on client's credit card to cover possible
traffic fines, minor damage to vehicle (in so far as the amount covers the repair charges, otherwise the balance
will be billed to hirer's account); the same will be automatically released in 30 business working days time after
the date on which hirer hands-over the vehicle in good and sound condition as specified above, as long as no Traffic
Fine/s gets recorded on hirer's Rental. (selfdrive.om or its associate partners is not responsible for any
difference between the amount blocked & the amount released resulting from the fluctuation of foreign exchange rates
and other possible banking charges).
After Successful Booking, an E-ticket will be sent by Email to registered email id and SMS will be
received to registered Mobile No. as Payment Confirmation.
Late Payment Charges: In the event of payments not received for extension of a reservstion Min
Late payment charge of OMR 10 per month on all the late payment Invoiced months will be applicable.
In the event of default the Company may reposses the vehicle and for this purpose may at any time
enter onto any premises where the vehicle is located at that time and the hirer agrees to grant access to and do all
things to allow the company and its suppliers to repossess the vehicle and;
The hirer will be liable for all costs incurred by the company in collecting the vehicle and in
reinstating them to such satisfactory condition as required for further usage.
IMPORTANT - EXTENSION of Reservation.
Incase the Extension are not made with in 3 days of the expire of the car rental agreement or return date,
SelfDrive.Om reserve the right to auto extend your current car rental agreement as per the Billing Cycle - Daily
| Weekly | Monthly. In the event of monthly billing cycle an auto extension will be made for a min 30 days ( As
per as on date rentals rates as applicable on the website + OMR 10 late payment ) and process the payment. No
Claims there after will be accepted or Refunds will be processed for early return of the car.
IMPORTANT - OFFERS
All offers are limited to only one reservation and same offer rates will not be applicable on extension of the
reservation. Offers are limited to car models and time and duration. SelfDrive.Om reserves the right to cloes
the offer period or close the complete offer with out any prior notice.
12. Delivery / Collection of vehicle
Delivery / Collection of vehicle is chargeable and varies according to distance from/to Abu Dhabi
down Town subject to a minimum charge of OMR 10 each way.
Prior to returning the vehicle, the customer shall ensure that the vehicle is clean, free from all
personal belongings and waste materials and has a minimum quater tank of fuel.
If the returned vehicle contains customer belongings, the same will be kept in the lost and found
department and the customer is liable to collect the same within 15 days from the date of such an event. Hence
Forward the company and its suppliers do not stand liable towards any losses incurred from the same and would not
accept any compensation claims.
13. Breakdown Service
We offer 24 hours breakdown service. Hirers have to contact our fleet controller and follow
instructions to receive help.
14. Additional Charges
Additional charges shall be applicable to the Hirer for Nav/GPS system, tracker system, child/baby
seats, or any other additional requirements of Hirer and as per the Law.
15. Driving outside Oman & Off-Road Driving
Our vehicles are not permitted to be driven outside Oman
There is an exception as regards Oman subject to condition that the vehicle can be driven there
with our prior written consent. The granting of this consent is our discretion.
In the event of breakdown/accident, Hirer is responsible to bring the vehicle to Omani Borders at
his/its own costs.
Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading /
Advertising / Hiring / Leasing / Sub Leasing / Contracting / 3rd party Contracting / Loans / Use for Loan Security /
Financial Rewards. The Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed
to adhere with the same.
16. Usage of Vehicles
Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been
authorized by selfdrive.om
Hirer undertakes that neither he nor any of the listed additional drivers will use the vehicle in,
Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle
without selfdrive.om permission. Hirers that fail to adhere to the same will be held responsible & liable for all
charges resulting from damages, penalties, fines & other dues Hirer commits that he/any additional driver will not
drive the vehicle outside Oman except to OMAN if been pre-approved as specified above.
17. Minor Not allowed to be a user
Use of website and services of booking / rental / driving of selfdrive.om is available only to
persons who are above the age of 24 years and max 65years and can form a legally binding contract under the local
Law. If you are a minor i.e. under the age of majority specified by Law of the Land, you may use
https://www.selfdrive.om only through a parent or guardian, but you are not permitted to subscribe to the services
yourself by using the website.
18. We will accept following currency towards payment: OMR only.
19. We expressly state that we do not trade with or provide services in/to OFAC and sanctioned
countries.
20. The Hirer must maintain a copy of transaction records and other relevant policies and rules.
Disclaimers
The information contained in this website is for general information purposes only. This website,
the site materials, and any product or service obtained through or in connection with this website is provided by
selfdrive.om and while we endeavour to keep the information up to date and correct, it is on an "as is" and "as
available" basis without representations or warranties of any kind, either express or implied, about the
completeness, accuracy, reliability, suitability or availability with respect to the website or the information,
products, services, or related graphics contained on the website for any purpose, unless otherwise expressly
provided in a written, agreement with us to which you are a party with regard to a particular product or service. To
the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers,
and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title,
merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a
written, agreement with us to which you are a party with regard to a particular product or service. In no event will
we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any
loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of
this website. Through this website you are able to link to other websites which are not under the control of
selfdrive.om. We have no control over the nature, content and availability of those sites. The inclusion of any
links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made
to keep the website up and running smoothly. However, we and our affiliates, licensees, suppliers, and agents do not
warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that
defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software is free
of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all
telephone, computer hardware, and other equipment needed to access and use this website, and all charges related
thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors,
whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise
expressly provided in a written, agreement with us to which you are a party with regard to a particular product or
service. Your use of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal
Information) in accordance to the Terms & Conditions of selfdrive.om which may be amended from time to time as per
the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing,
transferring and sharing information (Including Sensitive personal information)related to you with third parties or
service providers to execute the services and for the period of the service that you have opted with selfdrive.om in
the operational domicile.
Conflicts
In the event a conflict arises between any information posted on this website, this Agreement,
and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the
information posted on this website, and this Agreement will prevail over information posted on this website.
Limitation of Liability
As a condition of your use of this website, you agree that neither we, nor any of our affiliates,
licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you, anyone
claiming for/through/under youor in trust/as fiduciary for you or any third party for any direct, indirect,
incidental, special, exemplary, punitive, or other damages under any contract, negligence, strict liability, or
other theory/law, or consequential loss of profits, loss of earnings, loss of business opportunities, lost data,
interrupted communications, damages, expense, or costs resulting directly or indirectly from or otherwise arising in
connection with :
1. The use of this website, including, but not limited to, damages resulting or arising from your
reliance on this website or any information or materials found on this website or hyperlinked from this website, or
the mistakes, omissions, interruptions, errors, defects, delays in operation, transmissions, eavesdropping by third
parties, or any failure of performance of this website;
2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural
disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage
spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually
severe weather, or any other condition beyond our reasonable control limiting, preventing or otherwise affecting
either your access to or use of this website or site materials or our ability to provide products or services in
connection with, or reserved or ordered through, this website; or
3. Loss of security of information you have provided in connection with your use of this website,
or interception of any such information by unauthorized third parties.
4. In no event will the company or Its suppliers be liable to the hirer in the contract, tort or
toherwise including any liabilit or negligence :
a. For any fair, wear and tear of the vehicle.
b. For any loss arising out of, any delay in or failure to effect delivery of the vehicle or for
any damage incurred in the course of delivery .
c. For any events outside of the companys reasonable control, including but not limited to office
computer system or telecommunication failures , act of god or terrorism.
d. for any loss or damage which is not reasonably foreseeable to the hirer.
Your sole remedy for dissatisfaction with this website and/or site materials contained within this
website is to stop using/chosing not to start using at all this website and/or site materials, as applicable. Your
use of this website will be presumed and deemed to be a use after having fully read, understood and accepted these
terms and conditions here in contained
United Arab of Emirates is our country of domicile.
"Any dispute or claim arising out of or in connection with this website shall be governed and
construed in accordance with the laws of UAE".
If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account
and password and for restricting access to your account from any devices, and you agree to accept responsibility for
all activities that occur under your account or password.
"We accept payments online using visa and mastercard credit/debit card in OMR(or any other
currency agreed)"
Cancellation Policy
-
1. selfdrive.om allows you to cancel a prepaid reservation
- Online by the 'Modify/Cancel' reservation page
- By emailing to info@selfdrive.om and the cancellation will be processed in 3 workings day as per the
Terms & Conditions.
-
2. A full refund of the prepaid reservation will be made
- If the cancellation is made within 7 days of the original booking Date and Reporting time;
- Less an administrative fee of OMR200 + the Payment processing charges as per applicable.
-
3. Refunds will be done only through the original mode of payment.
- It will take up to 45 days for the refund transfer to be completed.
Disclosure to our service providers and agents
- If at the time of vehicle collection you wish to rent a larger car or rent for a longer period, you
may do so, subject to availability, on payment of additional charges. Such charges will be quoted in
the currency of the renting country and may be at a higher rate than those previously quoted.
Shows/Lost Rentals: Prepaid Reservations (Pay Online)
- If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on
the Pick Up Date, or if you fail to comply with the pick up terms (refer Rental Qualifications &
Requirements), we reserve the right to make a No Show/Lost Rental Charge as full rental amount.
- No Show : If no communication has received for the renters end in12hrs about any change in the
reservation 100% rental will be charged.
- We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90
days of the Pick Up Date at SelfDrive.om Prepaid Accounting Department, info@selfdrive.om requesting
repayment and enclosing a copy of your Reservation Confirmation.
Early Return
- Please note that we are unable to give a refund if you return the vehicle early.
Late Return Charge
- We reserve the right to make a Late Return Charge of min OMR 15.00 to max OMR 25.00 compensate us in
part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your
vehicle and for our administration costs in contacting you to return the vehicle.
- This charge is not applicable, if you verify that you are not responsible for the damage, no damage
has occurred or the actual damage is less than the specified charge.
Refund
- All refund claims need to be processed via pre approval from the company.
- All the details ie. E-ticket, reservation Copy etc for the refund needs to be mailed to
accounts@selfdrive.om
- All refunds will be processed to clients / Person who made the reservation credit card only.
- All Claims and refund request needs to be processed with 60days from the date of reservation or
payments made.
- It will take up to 45 days for the refund transfer to be completed.
The company reserves the right to recall the rented car by the client due Vehicle End of
service, Expired warranty, Expired Vehicle License / Plate redg / Insurance or any other subject matter
to which the car is in a non drivable state a recall of the car has been requested. In the above case
(PTS) will provide an alternative option to maintain the basic level service contract. Incase the client
refuses to accept the replacement car provided the contact will be considered terminated under Daily,
Weekly & Monthly Subscription bookings . Incase of a Leased cars under Lease Pro this will be treated as
early termination & standard termination charges will be applicable.
Indemnification
Without limiting the generality or effect of other provisions of this Agreement, you agree to
indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our
or their officers, directors, and employees, from and against any and all claims, damages, losses, costs
(including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from
(a) your breach or alleged breach of this Agreement/any clause or part, including any
violation of the Code of Conduct above; and
(b) your use of this website and engagement in transactions on this website including, but not
limited to, use of the Site Materials.
Availability of this Website
This website is usually available 24 hours a day, 7 days a week. However, we retain the right
to make this website unavailable from time to time for any reason or no reason. We shall not be liable for any
damages arising from any interruption, suspension, or termination of this website.
