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| The Company –
Pinewoods Technology Services FZE (Dubai) under the Trade Name – https://www.selfdrive.om will be
officially Interpreted / titled as selfdrive.om for this agreement. This
instrument is a contract and governs the legal relationship between
selfdrive.om and the Hirer / Renter. |
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Selfdrive Mobility operates as an aggregator, collaborating with automobile dealerships, car rental, and leasing companies to host their fleets on its platform. Selfdrive Mobility does not own any of the vehicles rented or leased through the platform. The terms and conditions outlined by Selfdrive Mobility apply for the duration of the client's reservation. In the event of any defaults or disputes, Selfdrive Mobility authorizes its partners, suppliers, or vendors to take appropriate legal action as necessary.
Country-specific domain extensions are used solely for domain representation and are associated with their respective legal entities. |
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Definitions |
| a)
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Booking /
Reservation : Whenever a Hirer follows a procedure as laid down
on the website and by agreeing to the terms and conditions here in
appearing, he is said to have made a valid booking / reservation of the
service provided by the selfdrive.om. |
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| b) |
"Hirer" shall mean and include
any Person who takes a vehicle from selfdrive.om on rent for self driving
and is bound by the terms and conditions mentioned here in below and the
relevant law of the Land. |
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| c) |
"Person" means and includes any
individual, company, partnership, trust, sole proprietorship or association
or body of persons, whether incorporated or not. |
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| d) |
"Rental" shall mean the entire
course of taking/using a vehicle from selfdrive.om on rent and shall include
without limitation the entire period between the date shown on rental
agreement/form or handing over the vehicle's key to Hirer whichever is
earlier and returning, by Hirer the vehicle in good condition as received
along with all its parts, accessories and other property given to the Hirer
by selfdrive.om, and continues till the full and final payment by the Hirer.
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| e) |
"Vehicle" means the Vehicle
described in the Rental Agreement that has been rented or agreed to be
rented by You (or any substitute vehicle), and includes its parts,
components, accessories and contents supplied by PSC |
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| f) |
"Convenience Fee" A Non-Refundable per transaction fee charged on all Monthly/Micro lease/Personal Leasing reservations/booking including extensions processed through the Call Center, Mobile Application, Website and/or any other mode independent of any other additional charges. |
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| 1.
Insurance |
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a) |
Full Comprehensive insurance is provided subject to current
OMAN Law. The Hirer is liable for the first OMR [150-750] -
varies per car category - against claims resulting from each
and every accident including (hit-and-run) reporting you at
fault (as evidenced by a Police report). This can be waived
by buying the super collision damage waiver (SCDW). |
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| 2. Kilometers Driven |
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a) |
Kilometers are limited to 200km per day, 1400km
per week & 4000km per month and for Price Lock Option
i.e. more than 1 month booking it will be 3000km per month
or can offer Unlimited Mileage on selected Rentals, where
additional kilometers will be chargeable @OMR 0.5 per km
varies by vehicle's group and category. |
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| 3.
Maintenance |
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a) |
It
includes routine servicing at 1,500 Km (1st Service), oil
change at every 5,000 Km, and major servicing at every
10,000 Km or at every six months whichever comes first. |
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| 4.
Replacement Vehicle/s |
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a) |
In the event of
routine service and maintenance, a replacement vehicle
nearest in size and amenities to the hired one, as is
possible, will be provided at no extra cost. |
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| 5.
Accidents |
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a) |
In the event of
any damage or accident to the car, police must be called
before the vehicle is moved and a police report and a repair
slip must be obtained. Should these documents failed to be
obtained, then the Hirer is responsible for all damages
incurred. The obtaining of these documents will be
the responsibility of the Hirer. |
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| 6.
Traffic Violations |
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a) |
All costs
incurred as a result of Fines or other Penalties (imposed by
traffic police or any other legal authorities) taking place
during the Rental usage will be Hirer's responsibility and
would be recovered accordingly. |
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b) |
There will be a
Service charge of OMR 5 or 15 % whichever is higher on the
total amount levied on top of the traffic fines or other
penalties or additional charges. |
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| 7. Fuel,
Water, Oil & Tire Pressure |
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a) |
Special or
Unleaded fuel is to be used |
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b) |
20% service
charge is added to the refueling cost. |
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c) |
It is the
responsibility of the hirer to check water and oil levels as
well as tires pressure from time to time and keep it
maintained at such levels as is expected as per the make of
the car. |
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| 8.
Vehicle Condition & Tinting Glass |
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a) |
The Hirer must
keep the hired vehicle in a clean, safe, and sound
condition. Otherwise charges may be applied. |
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| 9.
Vehicle check-in |
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a) |
Hirer must inform selfdrive.om or its associate partners,
before hiring, of his intention to return the vehicle at
another premise or other Emirate, and must define the date
and time otherwise excess days' charge shall be imposed on
him. |
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b) |
At the time of vehicle's off-hire, the cost of any
un-reported damage/s as well as damages with no police
report/s, would be fully charged to hirer's account |
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| 10.
Driving License |
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a) |
Oman Driving license is a must for all
residents, while International driving license is required
from visitors (excluding visitors from European Union &
other countries as per declaration #126/2008), GCC Residents
can drive with their GCC Driving License with a minimum
validity of 1 year. |
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| GCC
Driving License |
| 126 Rule
2008 |
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| No. |
Rule |
Remarks |
| 1 |
Resident Customers
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Any Resident Customer must hold
a local driving license |
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| 2 |
Visitors (visit Visa) |
All visitors from the
below countries are allowed to drive in the Oman with their
local valid driving license UK, USA, France, Japan, Belgium,
Holand, Switzerland, Denmark, Austria, Ireland, Sweden,
Greece, Germany, Italy, Norway, Turkey, Canada, Poland,
Republic of Korea, Finland, Republic of South Africa ,
Australia ,New Zealand and Romania
Note: The Customer
must hold the same Passport and Driving license of the same
country |
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| 3 |
Visitors from Korea, Japan,
Turkey & Greece |
Visitors from the Republic of
Korea, Japan, Turkey and Greece are requested to have a
translation of their licenses approved by the Council /
Embassy. |
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| 4 |
Visitors (other countries) |
Visitors from other countries must
bring their International Driving License to be able to
drive in the OMAN. |
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| 5 |
GCC Visitors (GCC Original ID)
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Visitors of GCC Origin are allowed
to drive with their GCC driving licenses in the OMAN |
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| 6 |
GCC Visitors ( Foreigner ID) |
Visitors from GCC countries, who
are not of GCC origin, are allowed to drive with their GCC
Driving license only if their residence visa in GCC
country/s is still valid |
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| 11.
Payment & Deposit |
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a) |
Payment terms are negotiated at the time of rental, with credit and debit cards accepted. All rental charges, including any additional fees and a non-refundable convenience fee of up to OMR 24.9 will be charged based on the car model and the service type (Refer to Fees & Charges for details), must be paid in advance. Additionally, a pre-authorization or charge for a security deposit is required to confirm the booking.. |
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b) |
Payment terms are negotiated at the time of Rental where
credit card payments are preferable. Rental charges will be
collected directly at the time of vehicle's check-out, and a
pre-authorization / Charge is applicable as security
deposit. |
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c) |
NOTE : The Renter needs to be the Credit Card
Holder or the Card Holder and the Renter needs to be
present at the time for collection of the car at the
rental counter or Delivery to sign the agreement. In
the event the card holder policy is not fulfilled
the Reservation will be canceled and 10% Admin
Charge will be applicable and the remaining amount
will be refunded.
Deposit amount of OMR 100 to OMR 500/-
will be (Per Auth / Charged ) on client's credit card to
cover possible traffic fines, minor damage to vehicle
(in so far as the amount covers the repair charges,
otherwise the balance will be billed to hirer's
account); the same will be automatically released in 30
business working days after the date on which hirer
hands-over the vehicle in good and sound condition as
specified above, as long as no Traffic Fine/s gets
recorded on hirer's Rental. (selfdrive.om or its
associate partners is not responsible for any difference
between the amount blocked & the amount released
resulting from the fluctuation of foreign exchange rates
and other possible banking charges).
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d) |
After
Successful Booking, an E-ticket will be sent by Email to
registered email id and SMS will be received to registered
Mobile No. as Payment Confirmation. |
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e) Late Payment Charges: In the event of payments not
received for extension of a reservation Min Late payment charge of OMR
10 per month on all the late payment Invoiced months will be
applicable.
IMPORTANT - EXTENSION of Reservation.
Incase the Extension are not made with in 3 days of the expire of the car
rental agreement or return date, SelfDrive.Om reserve the right to auto
extend your current car rental agreement as per the Billing Cycle -
Daily | Weekly | Monthly. In the event of monthly billing cycle an auto
extension will be made for a min 30 days ( As per as on date rentals
rates as applicable on the website + OMR 10 late payment ) and process
the payment. No Claims there after will be accepted or Refunds will be
processed for early return of the car.
Vehicle Retrieval/Seizure Authorization
The Hirer hereby authorizes selfdrive and its affiliate partners to seize
and/or take steps to seize and/or authorize another to sieze the subject
matter rented and/or perform any act that is necessary to retrieve the
subject matter and thereafter repossess the subject matter by gaining
full physical custody and control of the rented subject matter, upon the
hirer commits and/or alleged to have committed an act, which was not
subsequently rectified within the time period as notified by the
selfdrive or its affiliate partners, that repudiates the contract
between the Selfdrive and hirer.
The Hirer further acknowledges that the representatives of the Selfdrive
or its affiliate partners have the full authority to accept the delivery
of the subject matter rented and the hirer irrevocably agrees to hand
over peaceful custody of such subject matter to the representative(s) of
selfdrive or its affiliate partners upon a legitimate representation is
made to that effect.
IMPORTANT - OFFERS
All offers are limited to only one reservation and same offer rates will
not be applicable on extension of the reservation. Offers are limited to
car models and time and duration. SelfDrive.Om reserves the right to
cloes the offer period or close the complete offer with out any prior
notice. All Extension will be shifted to the new rates post the offer
ends. Subjected to prior information and confimation from Selfdrive.om
under Micro Lease *( Advance EMI Plan).
Downpayment Offer :
a. Downpayment processed towards any car under this offer is Non-Refundable
b. No Refund for Early return or cancellation of the booking processed under the downpayment offer
c. Downpayment offer cannot be combined with any other offers (Coupon Code, Tactical Sale offers, Card offers etc.)
d. All other terms and conditions will follow the standard rental terms.
e. Offer is subject to availability and selfdrive reserves the right to terminate this offer without any prior notice or information
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| 12. Selfdrive Credits |
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Booking
Cancellation
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a) |
Any booking
cancellation due to KYC rejection will be refunded to
Renter/Hirers credit(or) debit card within 7 working days.
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b) |
Any cancellation
(Booking, Extension, Installment, Additional services
&Non-Rental Charges etc.) other than due to KYC
rejection will be refunded to Selfdrive "Credits" within 24
hours. |
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Security
Deposit
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All security deposit refunds will be processed to
Selfdrive credits within 24 hours from the close of the
renter's /hirer's reservation.
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Utilization
of Selfdrive Credits
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a) |
Rental credits
can be utilized for new reservations, extension, non-rentals
etc. |
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b) |
Deposit credit
can be utilized for making new reservations as one time
deposit. |
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Claiming
of Selfdrive Credits
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a) |
Rental credits
can be claimed and will be transferred to renter's /hirer's
credit(or) debit card within 7 working days. |
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b) |
Deposit credits
are transferred from total credits to clear credits after 30
working days. |
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c) |
Clear deposit
credits can be claimed and will be transferred to renter's
/hirer's credit(or) debit card within 3- 5 working days.
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| 13. Delivery / Collection of vehicle |
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a) |
Delivery / Collection of vehicles is chargeable
and varies according to distance from/to subject to a
minimum charge of OMR 10/- each way. |
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| 14.
Breakdown Service |
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a) |
We
offer 24 hours breakdown service. Hirers have to contact our
fleet controller and follow instructions to receive help.
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| 15.
Additional Charges |
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a) |
Additional charges shall be applicable to the
Hirer for for Nav/GPS system, tracker system, child/baby
seats, or any other additional requirements of Hirer and as
per the Law. |
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| 16.
Driving outside Oman & Off-Road Driving |
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a) |
Our
vehicles are not permitted to be driven outside Oman |
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b) |
There is an exception as regards Oman subject to condition
that the vehicle can be driven there with our prior written
consent. The granting of this consent is our discretion.
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c) |
In
the event of breakdown/accident, Hirer is responsible to
bring the vehicle to Omani Borders at his/its own costs.
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d) |
Our
vehicles are not permitted to be used for Safari / Fun-drive
/ Race / Off roading / Advertising ; The Hirer will be held
liable to pay all damages, necessary repairs & towing
charges if he failed to adhere with the same. |
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| 17.
Usage of Vehicles |
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a) |
Hirer commits and agrees that he won't allow anybody to
drive the rented vehicle unless been authorized by
selfdrive.om |
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b) |
Hirer undertakes that neither he nor any of the listed
additional drivers will use the vehicle in, Pushing, Pulling
or Towing objects, Races & Fun Drive, Rough Roads &
desert Safaris, teach Driving, rent the vehicle without
selfdrive.om permission. Hirers that fail to adhere to the
same will be held responsible & liable for all charges
resulting from damages, penalties, fines & other dues
Hirer commits that he/any additional driver will not drive
the vehicle outside OMAN. |
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| 18.
Minor Not allowed to be a user |
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a) |
Use of website and services of booking / rental
/ driving of selfdrive.om is available only to persons who
are above the age of 24 years and max 65years and can form a
legally binding contract under the local Law. If you are a
minor i.e. under the age of majority specified by Law of the
Land, you may use https://www.selfdrive.om
only through a parent or guardian, but you are not permitted
to subscribe to the services yourself by using the website.
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| 19.
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We will accept following currency towards
payment: OMR only. |
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| 20.
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We expressly state that we do not trade with or
provide services in/to OFAC and sanctioned countries. |
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| 21.
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The Hirer must maintain a copy of transaction
records and other relevant policies and rules. |
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Disclaimers |
The information
contained in this website is for general information purposes only. This
website, the site materials, and any product or service obtained through or
in connection with this website is provided by selfdrive.om and while we
endeavour to keep the information up to date and correct, it is on an "as
is" and "as available" basis without representations or warranties of any
kind, either express or implied, about the completeness, accuracy,
reliability, suitability or availability with respect to the website or the
information, products, services, or related graphics contained on the
website for any purpose, unless otherwise expressly provided in a written,
agreement with us to which you are a party with regard to a particular
product or service. To the fullest extent permissible pursuant to applicable
law, we and our affiliates, licensees, suppliers, advertisers, and agents
disclaim all warranties, express or implied, including, but not limited to,
implied warranties of title, merchant ability, fitness for a particular
purpose, and non-infringement, unless otherwise expressly provided in a
written, agreement with us to which you are a party with regard to a
particular product or service. In no event will we be liable for any loss or
damage including without limitation, indirect or consequential loss or
damage, or any loss or damage whatsoever arising from loss of data or
profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not
under the control of selfdrive.om. We have no control over the nature,
content and availability of those sites. The inclusion of any links does not
necessarily imply a recommendation or endorse the views expressed within
them. Every effort is made to keep the website up and running smoothly.
However, we and our affiliates, licensees, suppliers, and agents do not
warrant that your use of this website or the site materials will be
uninterrupted, error-free, or secure, that defects will be corrected, or
that this website (or the server(s) on which it is hosted) or related
software is free of viruses or other harmful components. You acknowledge
that you are responsible for obtaining and maintaining all telephone,
computer hardware, and other equipment needed to access and use this
website, and all charges related thereto. No opinion, advice, or statement
of us or our affiliates, licensees, suppliers, agents, or visitors, whether
made on this website, in the site materials, or otherwise, shall create any
warranty, unless otherwise expressly provided in a written, agreement with
us to which you are a party with regard to a particular product or service.
Your use of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information
(Including Sensitive Personal Information) in accordance with the Terms & Conditions
of Selfdrive which may be amended from time to time as per the legal requirement of
the Operational domicile. You also agree and consent to us collecting, storing,
processing, transferring and sharing information (Including Sensitive personal
information) related to you with third parties or service providers to execute the
services, including payments/details for the period of the service that you have
opted with Selfdrive in the operational domicile.
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| Conflicts
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| In the event a
conflict arises between any information posted on this website, this
Agreement, and/or any contract you have with us, the terms of your contract
with us will prevail over this Agreement and the information posted on this
website, and this Agreement will prevail over information posted on this
website. |
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Limitation of Liability |
| As a condition of
your use of this website, you agree that neither we, nor any of our
affiliates, licensees, suppliers, directors, officers, shareholders,
employees, or agents, will be liable to you, anyone claiming
for/through/under youor in trust/as fiduciary for you or any third party for
any direct, indirect, incidental, special, exemplary, punitive, or other
damages under any contract, negligence, strict liability, or other
theory/law, or consequential loss of profits, loss of earnings, loss of
business opportunities, lost data, interrupted communications, damages,
expense, or costs resulting directly or indirectly from or otherwise arising
in connection with : |
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1. The use of this website, including, but not limited to,
damages resulting or arising from your reliance on this website or any
information or materials found on this website or hyperlinked from this
website, or the mistakes, omissions, interruptions, errors, defects, delays
in operation, transmissions, eavesdropping by third parties, or any failure
of performance of this website.
2. Government
restriction, strikes, war, civil commotion, terrorist activities, any
natural disaster or force majeure, power failures, large increases in
on-line activity in a short period of time (usage spikes), viruses,
catastrophic hardware failures, attacks on our servers, fires, earthquakes,
floods, unusually severe weather, or any other condition beyond our
reasonable control limiting, preventing or otherwise affecting either your
access to or use of this website or site materials or our ability to provide
products or services in connection with, or reserved or ordered through,
this website; or
3. Loss of security of information
you have provided in connection with your use of this website, or
interception of any such information by unauthorized third parties. |
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| Your sole remedy
for dissatisfaction with this website and/or site materials contained within
this website is to stop using/chosing not to start using at all this website
and/or site materials, as applicable. Your use of this website will be
presumed and deemed to be a use after having fully read, understood and
accepted these terms and conditions here in contained |
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United Arab of Emirates is our country of domicile. |
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| "Any
dispute or claim arising out of or in connection with this website shall be
governed and construed in accordance with the Laws of UAE". |
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| If
you use COMPANY Site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to
your account from any devices, and you agree to accept responsibility for
all activities that occur under your account or password. |
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| "We
accept payments online using visa and mastercard credit/debit card in OMR
(or any other currency agreed)" |
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